Online Marketing Agreement (FacebookTM)
Online Marketing Agreement between
NetSearch Media Limited |
And |
"The Buyer" |
Facebook™ Advertisements:
All Facebook™ advertising campaigns are based on buyer specific demographic information chosen at the point of sale.
Duration of Contract:
Upon receipt of payment for services NetSearch Media Limited deems the buyer to have read and agreed to these terms. All Facebook™ advertisements follow the policies and
Upon receipt of payment the buyer agrees to this contract.
The first month is a trial period whereby the ‘buyer’ can cancel the advertisement with no notice and no further payments afteryou have received your stat reportoutlining the performance within that month. If the ‘buyer’ does not cancel the agreement at the end of the trial period the this contract will automatically renew for one further calendar month, from the date of entering into the agreement and each month thereafter until we receive a pause or cancellation notice. If the payment date falls on a weekend or bank holiday then it will be taken on the previous working day.
The seller will activate the buyer’s advertisement within 48 working hours of the initial order date unless otherwise agreed between the buyer and seller at the point of sale.
All Facebook™ advertisements follow the policies and guidelines as defined by Facebook™. Such polices and guidelines include demographic and geographical targeting. For more information on Facebook’s™ latest policies please visit www.facebook.com.
The seller accepts no responsibility for copyright issues on adverts created on the buyers behalf where content of a graphical or textual nature have been supplied by, or permission granted by, the buyer from any source which is to be included in the buyers advertisement.
Impressions Guarantee:
The number of guaranteed impressions is based on the package selected by the buyer. Guaranteed numbers of impressions are based on specific demographic criteria which are controlled and provided by Facebook™. These criteria include age, gender and location. Changes to the demographic criteria may affect the number of guaranteed impressions available.
Pause Notice:
In order to pause an account NetSearch Media Ltd require a monthly renewal payment to be secured against the allocation and when the advert is resumed, the 31 days will be given and the standard monthly renewals commence after 31 days as per usual. This meaning the only time an account can be paused is upon the next renewal date. NetSearch Media Ltd reserve the right to automatically resume a paused account after 28 consecutive days unless agreed to the contrary. The maximum period we can secure a paused allocation for is 3 calendar months.
Cancellation of contract:
Within your first month you can cancel your agreement with immediate effect via email. This can only be doneafteryou have received your stat reportsoutlining the performance within that month. After your first month a notice period of thirty days is required to cancel your Google Marketing, again by email.
Cancellation by email must be directed to customerservice@netsearchmedia.co.uk.
You can call the customer support team to discuss the account, however all notifications to cancel will only be accepted via email.
Chargeback’s:
Any chargeback’s requested by the client to their credit card company will be strongly contested by NetSearch Media Ltd through a dedicated credit control team.
Any successful chargeback’s back to the client's card will result in arrears on your account with NetSearch Media Ltd. Therefore, the outstanding amount (i.e. equal to the chargeback amount) will be due to us from the client. In the event of this outstanding amount remaining unpaid after a period of 30 days the account will then be transferred to an independent third party debt recovery team who will also add an administration fee on top of the original amount charged back. This can also adversely affect you from being able to obtain credit in the future. Any Chargeback received will result in NetSearch Media Ltd charging an administration fee of £150 + vat for the time and resources taken to prove that the monies were in fact owed to NetSearch Media Ltd in the first case.
Complaints:
Occasionally it is possible that you may have a complaint in which you would like us to address. Then to ensure we can offer the most efficient service to all of our customers, we require that it is put in writing to us at the address at the top of these terms of service.
Please Note: All ‘DONOTREPLY’ Email accounts are not monitored so we strongly advise NOT to use this for email correspondence as we can’t guarantee a response.
Kind regards
NetSearch Media